Pay only $12.50 flat shipping Australia-wide and free in orders over $200 - Free shipping worlwide in orders over $500

FAQ
Frequently Asked Questions
SHIPPING & DELIVERY
Once orders were placed goods are shipped within 1-3 business days and the shipping info including tracking numbers will be uploaded. All orders are sent by regular mail from
Springwood NSW 2777 by Australian Post and delivery time can be from 2-10 days within Australia, Overseas delivery time can take from 8-28 days, if you require Express
Services please contact us to get a quote before you place your order. Please note shipping times are estimates and are not guaranteed, however, if you did not receive
your order in the provided timeframe, contact us to open an enquire with The Australian Post Office.
Please note, its your responsibility to provide a correct or updated address. We can not take any responsibility if you provided a wrong address, as we do not provide refunds or
exchanges if items shows "Delivered". Shipping Cost per item within Australia is $10.99 AUD flat rate for as many items as you like to order and overseas is $35.00 AUD flat rate too.
Yes we ship overseas, International Customers, please find out your country's regulations before you order. Not all items we sell can be easy clear to
every country. We are not responsible for overseas logistics, clearance or taxes.
RETURNS, REFUNDS & REPLACEMENTS
Within Australia, we refund or exchange if received wrong or damaged products but not if shows "Delivered" or for change of mind . We reassure you that you can buy with
confidence, as we will do our best to send the correct item packed and wrapped properly with care. Please carefully inspect your order upon delivery. If you receive damaged or
wrong order, contact us. If a package is returned to us as undeliverable we will contact you via email. A refund may be given for the product only and not for shipping fees, if you
decide to have the package resent an additional shipping fee will be charged. International Customers, it is not possible at this stage to accept
returns or issue refunds, but please contact us to reach a fair agreement.
WHOLESALES & BULK ORDERS
If you wish to partner with us and resell or repack our amazing and unique in the market products we would love to hear from you. The first step is to contact us by phone or
email directly, so you can receive our Wholesale Price List and Conditions. Some of our products are seasonal, and also because most of our products are sourced directly from
producers in Peru, sometimes our suppliers can be out of stock. That is the reason we prefer to take your bulk order manually, making sure we can fulfil it.
REVIEWS & OPINIONS
Please tell us what you think or how we are going by email andess.global@yahoo.com or by phone 0450742722
